All scarlet in chains products are made by hand in England, using high quality chains supplied by a traditional English chain maker. We aim to provide high quality, stylish restraints without sacrificing functionality.
"Our products have been tested for functionality and durability they can withstand a weight of 20st based upon a 4 point restraint ankles and wrists. We recommend any customer over 18st or those above average strength such as body builders go for our heavier gage chain available upon request for the best experience of our products. If you are unsure if you need our heavier duty chain please contact us to discuss your needs.
We cannot accept any responsibility for any damage to your items from washing or cleaning them. Our recommended cleaning practice is viewable in our FAQ.
Over time finish on items may dull as with any coated item, to preserve the finish of your item we recommend cleaning sweat off items after use when possible, to avoid the use of alcohol based products on our items such as perfume, body sprays etc.
Our non coloured chain may be polished up to a shine again using metal polish such as Brasso this is to be done entirely at buyers own risk we will accept no responsibility for damage during cleaning.
We do not recommend using polishing or cleaning solution on the colour chain or padlocks as this may damage the finish off them.
Should you damage items during cleaning please contact us for our repairing services or advice.
All scarlet in chains products are designed for non suspension restraint purposes only.
All products should only be used for restraint purpose on consenting adults over 18, we except no responsibility for damage to property during use of any of our products or injury caused by use or misuse of our products.
We only recommend our products be used on adults with no health conditions that may be aggravated by restraints or in a manner that will not cause injury.
It is the responsibility of the user to check that the person/s restrained by our products is restrained safely to a suitable and stable surface or item.
In the unlikely circumstance items become damaged in anyway discontinue use and contact us. Providing no misuse has occurred we will provide a free repair or replacement.
Our items are designed for external use only.
If you are unsure in any way how to safely use our products please read our how to guide on our website or email us with any questions you may have.
In the interest off staff safety and hygiene we ask you contact us before hand if you wish to return an item that has been used on gentians, anus or has come into contact with bodily fluids.
We DO NOT recomend wearing Nickle Plated items directly against the skin and recommend you choose our Stainless Steel Items if you wish to do so.
In accordance with UK law if for any reason you change your mind about your purchase you have 14 days to return it to us and we will issue a refund within 14 days from receipt of the item(s). This excludes intimate items such as penis and strap on harnesses that have been used, due to hygiene reasons. Please contact us if you wish to return this sort of item and you will be advised by staff.
All our items have 1 years repair and replacement warranty.
Alterations, misuse or self repair of items will void warranty.
Items purchased from our website and etsy unless stated on the listing are custom made to measurements you provide us. All items can be returned for resizing provided they have not breached our hygiene requirements by coming into contact with bodily fluids, genitals or anus.
If you need to return an item for resizing as it doesn't fit please contact us and we will provide a return address for you and make a note of changes required. We ask customers to try on their items as opposed to measuring them as we use an algorithm to add extra length to accommodate chain circumference. Which is why we request customers follow measuring technique explained on all listings. Resizing items is free within reason I.e adding or removing 1-3 inches is an acceptable resize trying to add 10 inches to a wrist restraint to make it a collar is not. Unless the size error is obviously from scarlet in chains it's the buyers responsibility to cover postage.
If your item arrives broken or is not the item you ordered please contact us and we will provide you with a return address. Send your item via tracked postage to us with a note explaining the return complete with your name, order number and contact details and we will issue a refund or replacement item/s with 14 days of accepting your return.
Items purchased from shows are also covered by our resizing policy, as with items purchased online postage costs are the buyers responsibility.
We reserve the right to change or add to these terms and conditions at any time.
Thank you for spending the time to read this.
As a little thank you use code 1BOTH3RTOR3ADTH1NG5 for a 5% discount in our etsy store see reading is worth it after all ;-)
We hope you enjoy your purchase and it brings you hours of fun and pleasure.
Lots of love
Scarlet and Cyan Lilly